Privacy Policy

Pyjama Fairies is “data controller” for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016.

Contact Details

• Writing to Pyjama Fairies, PO Box 267, Manchester,  M41 4DU
• Emailing to privacy@pyjamafairies.org

Direct Interaction

Direct interaction could include: Registering to volunteer for Pyjama Fairies, Accessing the volunteering area (Fairyland), Placing an order for one of our garments or merchandise, making a donation, contacting use via the connect form, providing feedback on our services, visiting out website where we collect information for analytical and security purposes, when signing up to our newsletter which you would be required to consent prior to receiving. We will process your data monthly until you ask to be removed or unsubscribed. This also includes, when browsing our website; we will collect IP address and browser information about pages you have visited for analytical purposes, Getting in touch through post, In person at events of exhibitions.

Third Parties

Third parties interacting can include when interacting with our Pyjama Fairies Official Facebook page or other social media platforms (eg, Youtube, Twitter, Intergram), Facebook donation campaign, Just Giving, using our third-party stamp collecting campaign and our third party recycling your ink cartiages campaign.

Website Interaction

When visiting the Pyjama Fairies website: we collection information including page visits and browser information and we also use cookie to store this information see our cookies policy below. We also collect device data such as information about your computer, phone, tablet or any other device you use to access our service. Depending on the device used, this information may contain your IP addresses, location, browser type, browser and device characteristics, operating system, language preferences, referring URLs, device name, country hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.

We use this information to improve and provide a better user experience along with making ensuring the security of our site. Where possible this information will be anonymous and does not contain information to identify an individual.

Personal Information

Personal information we collect may include but not limited to the following: name, date of birth, email address, postal address, billing addresses, usernames, passwords (encrypted),  telephone number, contact preferences, credit/debit card details (when making a donation or purchase) and information provided via direction communication.

We use your personal information for the following purpose:

To facilitate account creation and authentication and other wise manage user accounts. We may process your information so you can create and log into your account as well as keep your account in working order.

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies and other similar information.

To fulfil and manage your orders. We may process your information to fulfil and manage any orders you make, payments, returns, and exchanges made through our service.

To enable user to user communication. We may process your information if you choose to use any of our offerings that allow communication.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our service.

To send you promotional communications. We may process the personal information you send to us in order for us to send you our newsletters.

To protect our service. We may process your information as part of our efforts to keep our service safe and secure, including fraud monitoring and prevention.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests and exercise, establish or defend our legal rights.

Sensitive Information

When necessary, with your consent we may store health or medical information in order meet special requirements for garment order.  If you share a personal experience with us with may collect this health information and it will be treated with confidentially in accordance with our privacy policy. If you are happy to share your personal information or story about our work with us via our social media platforms or via email in which you can remain anonymous, should you wish, we may request permission to use this material on our social network platforms or website.

Payment Information

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit or debit card number) and the security code associated with your payment instrument. Details we receive on our website will be passed securely to Stripe an independent payment processor.

Personal information we collect will only be used by our volunteers we will never sell or share information with other organisation for marketing purposes. We also do not share website interaction data.

Legal Disclosure

Information will be shared with authority’s when legally required by law

We have implemented appropriate and reasonable technology and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we Pyjama Fairies cannot guaranteed the security of data transmitted to our site. Although we will do our best to protect your personal information, transmission of personal information to and from our service is done so at your own risk. You should only access the service within a secure environment.

We will keep your personal information for as long as it is necessary for the purpose set out in this privacy policy.

In the UK if you believe we are unlawfully processing your personal information you can review, change or terminate your account at any time.  You also have the right to complain to your local data protection supervisory authority. You can find their details here https://ico.org.uk/make-a-complaint/

Withdrawing Your Consent 

if we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by emailing privacy@pyjamafairies.org

However please note that this will not affect the lawfulness of the processing before its withdrawl, or when applicable law allows

Opting Out Of Newsletters

you can unsubscribe from any marketing or newsletters communications by clicking unsubscribe at the bottom of any emails we send or by emailing privacy@pyjamafairies.org

Account information

If you would at any time like to review or change the information in your account or terminate your account you can, Log into your account settings and update your information or select and option to delete your account and information from our active databases However we may retain some information on our files to prevent fraud, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Please note that deleting your account may affect current orders that are being processed.