Refund / Returns Policy
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Returns
All returns must be within 28 days of purchase date. All returned items must be returned in new and unused condition unless the Item or Garment is noted as faulty, with all original tags and labels attached.
Faulty Garments
Please contact us before returning faulty garments. You can do this by filling out the form on our contact page HERE , and a member of our team will process your refund request.
All returned items must be returned in new and unused condition, Please don’t use any faulty garments after finding the fault.
Faulty is considered to be:
- Garments provided which are not age appropriate
- Garments provided which are not gender appropriate
- Garments provided which are not the size ordered
- Garments provided which have construction issues.
Exchanges
Faulty garments will be exchanged free of charge. If your garment is not faulty, but you want an exchange, please consider an additional donation as hospital garments are custom-made for individual orders. DONATE HERE
Returns Process
To return an item, contact Pyjama Fairies HERE or visit the contact page to obtain Return Authorisation.
After receiving authorisation place the item securely in its original packaging if possible and include your proof of purchase and mail your return to the following address:
Pyjama Fairies
Attn: Returns
PO Box 267
Manchester
United Kingdom
M41 4DU
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed for fault hospital garments only.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 days from the receipt of your item to process your return. Refunds may take 3-5 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Need Help?
Contact us at for questions related to refunds and returns. Please click the button below.
Donate Now
Your donation, no matter how big or small, helps us fulfill our mission of helping kids feel settled in unsettling situations.
Fundraising
£4.50 pays postage for garments to be sent to a child. £10 buys supplies for a set of pyjamas. £20 buys supplies for a set of pyjamas and gown. £50 buys a roll of fabric.
Fabric Donations
We are receiving a high volume of orders so our fabric stock is very sparse. If you could help by donating 100% cotton fabric to the cause please contact us.
