Terms & Conditions

The Pyjama Fairies Terms and Conditions may change, please check back regularly for any changes made to the policy. The most recent version was last updated on 21st June 2022. Changes made will be updated on this page.

Terms and Conditions

Please read these terms and conditions carefully before purchasing from us or signing up. These terms and conditions apply to the use of the website and our social media pages. By accessing these you agree to be bound by our terms and conditions. 

The charity is run entirely by volunteers and ‘working days and hours’ excludes bank holidays, weekends and public holidays such as Christmas.

Intellectual Property Rights

Pyjama fairies own the copyright, trademarks and other intellectual property rights of all material and content on the charities website. Any reproduction of the material or content is strictly prohibited. Please see our Privacy Policy and GDPR polices for details of our compliance.

Personal Information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available HERE, which explains how we manage your information. By agreeing to Terms and Conditions, you are also agreeing to Pyjama Fairies Privacy Policy.
Hospital Garment Ordering

When ordering with Pyjama Fairies you will be sent an order confirmation email detailing your order and costs, this will give you the opportunity to correct any possible errors. Please ensure you order in ample time. Should you have any complaints, please send them to the details indicated at the end of this document. These terms and conditions apply to all transactions on the website. They do not affect your statutory rights.

For the first order made, we ask for a small donation in order to cover postage and packaging costs. Each order can consist of two items- pyjamas and a hospital gown. You can also choose 2 of the same item just let us know at the point of ordering. Additional orders can be made for a further donation. We also supply adapted garments please state any special requirements or adaptations on the order from. This can also include ideas for colours or designs on the fabric. Please note that we do not guarantee any fabric requests and we do use stereotypical choices. All of our sewers are volunteers who purchase the fabrics and supplies themselves. Each order is also supplied with a postcard featuring our safety notice and a poem under your fairies name.

When ordering you will need to provide us with personal information. Please see our Privacy Policy available HERE for how we use this data.

Hospital Garment Shipping
All of our volunteers will ship your items by Royal Mail or Courier in a waterproof packing. Each parcel will have the head office return address on the back.  
Standard orders – Please order in plenty of time prior to the date you require the items. If you have not received your order within 5-7 days prior to your required date please contact as soon as possible with your order number. We can then identify the order and tracking details on your behalf. 
Emergency orders – if you require an urgent order we aim to post the same day or the following from our emergency stock, we cannot take any requests for particular designs as we do have limited availability. 
Returns and cancellations – Please view our refund and returns for more detail, Refund and Returns policy can be found here.

Donate Now

Your donation, no matter how big or small, helps us fulfill our mission of helping kids feel settled in unsettling situations.


£4.50 pays postage for garments to be sent to a child. £10 buys supplies for a set of pyjamas. £20 buys supplies for a set of pyjamas and gown. £50 buys a roll of fabric.

Fabric Donations

We are receiving a high volume of orders so our fabric stock is very sparse. If you could help by donating 100% cotton fabric to the cause please contact us.